The Generalitat makes it easier for citizens to digitise their documentation at the service and registration points.

• The Generalitat makes it easier for citizens to digitise their documentation at the service and registration points.
• The DGTIC has already installed 238 hand-held scanners and 875 multifunction printing equipment to facilitate the conversion of paper documents prior to their incorporation into administrative files.
• The print, scan and copy framework agreement saves 2.9 million this year and reduces annual printed pages by 45%, going from 107 million to 60 with current centralized contracting
• The Ministry of Finance, Economy and Public Administration is implementing, through its General Directorate of Information and Communications Technologies, digitalisation devices at the registration and citizen service points of the Generalitat to facilitate those who need it. your conversion to digital format of your paper documents.

These teams digitise the documentation for electronic certification using the WebScan computer application, so that the documents are immediately incorporated into the corresponding administrative files.

The devices have been implemented thanks to the Generalitat's printing framework agreement, which allows the centralised contracting of printing, digitizing and copying equipment and services, as well as its maintenance and the replacement of consumable material. These services can be contracted and are available to the Administration of the Generalitat, its instrumental public sector and other participating entities.

The current agreement provides continuity to the printing solutions derived from the old framework agreement, which made possible, for the first time, the centralized contracting of these services and made it possible to save 45% in direct costs and reduce spending from 14 to 7.6 million euros, a saving of 6.4 million.

Currently, annual spending is 4.7 million, which represents a saving of 2.9 million compared to the previous agreement and 9.3 million compared to the model prior to centralised contracting.

Lower energy consumption and CO2 emissions

Furthermore, the previous contract introduced a set of improvements that allowed the number of devices in the Generalitat to be reduced by 48%, as well as CO2 emissions by 32% and energy consumption by 45%.

Regarding the reduction of paper use, the digital transformation of the entire system made it possible to reduce printed pages by 32%, increasing annual pages from 107 million to 73 million.

Currently and under the new framework agreement, its use has continued to be reduced to around 60 million printed pages per year, 45% less compared to the non-centralised model.

The new printing framework agreement has a duration of five years and an estimated value of 23.5 million euros. In addition, it includes new technological, contracting and environmental advantages and benefits and expands the type of devices available, even allowing printing from a mobile phone.

Since the formalization of the contract in 2021, the implementation of scanners for exclusive use for customer service has continued, so that a total of 238 hand-held scanners and 875 multifunction devices (printing, digitising and copying) have been deployed. So far, in total, the delivery of 2,888 devices of the more than 3,800 planned for different uses has already been processed under the framework agreement.

Digital entry and registration

The general director of Information and Communications Technologies, José Manuel García Duarte, has highlighted that these devices “are being of great help for the implementation of electronic Administration, since they facilitate citizens' procedures with the Generalitat, streamlining them and increasing security in procedures.”

According to García Duarte, “through these devices, paper documentation is transformed into authentic digital copies, which validates its electronic processing and allows the relationship between citizens and the Administration to be streamlined with all the guarantees.”

The Webscan computer application allows you to scan documents and images from the multifunction scanners and printers installed at registration and citizen service points and transfer them to the computers of public employees using a web browser.

In this way, the entry and registration of documentation is digital from the first moment, facilitating its incorporation into the administrative files that require it, for more agile, simple and efficient management.

Furthermore, these new services make it possible to reduce spending on travel and other administrative burdens in the future, since the Administration does not need to ask citizens for information and documentation that is already in their possession.