Social Services attends to cases detected in the #RAC program that require psychological help

March 26, 2020
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The municipal Social Services are handling the cases of people who need psychological help that have been detected as a result of the launch of the Collective Help Network (RAC) promoted by the City Council to guarantee basic care to those who need it most during the coronavirus crisis. As explained by the Mayor, Toni Pérez, "in the days that the #RAC has been in operation, people who required more specific and professional attention or help than the one offered by the program have contacted us."

A program, he recalled, which is designed to channel and coordinate people who voluntarily and altruistically want to help the population at risk and vulnerable, especially the elderly or those with mobility problems, so that they have the care, attention and services that require, for example, acquiring food and medicine without exposing yourself to going outside or simply having a telephone conversation to alleviate your loneliness.

The mayor explained that "in view of the more complex needs detected, these cases are being referred from the #RAC to professionals in the social centers closest to each person's place of residence, in order to provide better care and make better monitoring of these individual situations, even once this coronavirus crisis is overcome ”. "These municipal professionals - he added - will be the ones who contact each person to offer them the help and attention they need."

Likewise, Pérez has reported that "as of today there are 285 volunteers affiliated with #RAC and 37 users who have requested some type of aid." Part of the volunteers are collaborating in turns in the space provided by the City Council in the Raúl Mesa pavilion for homeless people, while there is also a group that is helping to deliver food in the La Almudena parish.

The mayor has clarified that "when developing the #RAC, work is carried out in coordination with the Local and National Police, to which the list of people who are participating in the program is sent every day in the late afternoon" .

How to join the network

Remember that to be part of this Collective Aid Network it is enough to fill in the 'volunteer' or 'you need help' form, depending on the case, available on the City Council website - campana-ayuda-contra-el-coronavirus - and Visit Benidorm - , in both Spanish and English. In addition, the free phone number 900 701 322 has been enabled for those who need logistical support to fill out these forms or who lack the means to do so.

In these forms, volunteers must provide, among other information, their neighborhood, time availability, possible knowledge of languages ​​and areas in which they would like to collaborate: support for people with disabilities or the elderly, leisure and free time, food purchases and / or medicines, support in Civil Protection tasks, etc. For their part, people who need help should indicate what kind of care they require - purchasing medicines, child or elderly care, help preparing food, etc. - as well as what days or hours they need it.