The Minister of Innovation, Industry, Commerce and Tourism, Nuria Montes, has met at the headquarters of the Valencian Business Confederation (CEV) with the president of the Valencian Consumers Association (Avacu), Fernando Moner. At the meeting, the councilor reported that the Valencian Society of Technical Vehicle Inspection (Sitval) is going to launch, in some ITV stations, as a shock plan, a line without an appointment to be able to attend to the users.
In addition, Montes explained that at the end of this month of May a fully accessible web platform will be put into operation for booking and paying for prior appointments. Along with this service, the call center will be reinforced to receive calls requesting an appointment at ITV stations.
The councilor added that “as already stated, the shock plan consists of dedicating a specific line of attention to those users who urgently need to pass the ITV for work reasons as the vehicle is their main work tool. In this way, the demands of the most representative road transport and passenger federations and associations of the Valencian Community before the Generalitat are responded to. Subsequently, the walk-in line will be available to all users.”
Nuria Montes has clarified that “with these measures we intend, on the one hand, to streamline the service and recover a situation of normality in care and, on the other, to prevent fraud associated with the booking of false appointments via the Internet. Along with the chaotic situation inherited from the previous Government, we find a “go-at-home” website that is constantly suffering from computer attacks.”
The Minister of Innovation, Industry, Commerce and Tourism has informed consumer representatives that “in June, 90 permanent employees and 250 new temporary inspectors will be hired, which will allow them to have more hours and more lines to serve more appointments at ITV stations and thus be able to offer more service.”
Nuria Montes has pointed out that “the chaotic situation we have now is not new. The unions already warned Sitval of the different problems without their demands being attended to by the previous government team, which for two years did practically nothing to organize the reversal of the public service."
Furthermore, Montes concluded by stating that "it is the Government of President Carlos Mazón who, in less than a year, is making an enormous effort to organize this essential service for citizens and provide the rapid and quality care expected in a ITV station.”
The awards for the new computer system and telephone support are part of the Department's plan to significantly improve the appointment management system. These are very relevant aspects whose administrative procedure has been carried out while the problem of equalizing salaries for all workers was resolved.
Finally, Sitval and the Torrent City Council have recently signed a protocol of intentions to build a new ITV station in this municipality that will replace, before the end of the legislature, the one that now operates in Riba-roja. Along these same lines, a new rental contract has also been signed to guarantee the service of the Riba-roja station while the Torrent station is being built.